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Quiz and study tips > Business > FAQ (Travel Agent)

FAQ (Travel Agent)

:: Booking ::

Q. What if I need to cancel my booking? How do I obtain a refund / credit?

To cancel a booking, please call or e-mail your consultant.

To apply for a refund, please inform your consultant of your bank account details.
Refunds may take up to 2-3 days.

Q. How do I know the terms and conditions of the airfare purchased?

Terms and conditions differ depending on airlines and the fare types. Please ask your consultant for details in regard to cancellation fees and refundable fees.

Q. When do I pay for my flights?

Payment due date varies depending on bookings.

If you leave within three weeks, you'll be required to make payment three days upon booking.
If you leave within a few months, a deposit of <amount> (per person) is required, and the balance is due about four weeks prior to the departure.

If preferred, full payment is also accepted at time of booking.

Please ask your consultant for details.

Q. How do I amend a booking?

Please call or e-mail your consultant if you would like to make changes to a booking.

Please note that some tickets are non-refundable and/or non-changeable, and a change / cancellation fee may apply.

If you have any questions in regard to our terms and conditions, please refer to our website.

Q. I know where I want to go. What do I do now?

<company name> travel consultants can help you with booking flights, holidays, accommodation and much more. You can contact a consultant by calling <phone number> or by e-mailing <email address>.

Q. How do I find out about <company name>'s advertised specials?

<company name> staff will assist with all your travel needs. Please feel free to call us on <phone number>, send an email enquiry to <email address> or visit our office.

Q. How can I search for airfares myself?

Unfortunately, our airfare search function is not available in English yet.

To search for airfares in Japanese, please go to the airfare page on our Japanese site, click on a city and select your travel date.

For details, please contact a travel consultant by calling <phone number> or by e-mailing <email address>.

Q. Can I book one-way flights?

Yes, you can. We arrange one way tickets to many destinations.

However in almost all cases, you need a visa for the country you are traveling to.
Please contact us if you need more information.

Q.Can I book a round the world ticket with <company name>?

There are hundreds of routes and destinations we can offer as part of Round the World tickets.

As these airfares tend to be complicated, <company name> travel consultants can assist with planning the best route for you. Please call us at <phone number> for more information.

Q. How much will the taxes be on my flights?

Taxes are made up of a number of variables such as the destination you are flying to/from, departure date, airport taxes, airline levies and fuel surcharges.

Your <company name> travel consultant will advise you on the taxes required.

Please note, taxes are subject to change until paid in full.

Q. How do I pay for my flights?

Please pay in person or via bank transfer by the due date on your invoice.
Credit card payment is acceptable with some ticket types.
Payment methods available depends on the ticket types, so please ask your travel consultant at the time of booking.

:: Travel Insurance ::

Q. What do I do in the event of an emergency whilst overseas?

If you encounter an emergency whilst overseas and have taken out an insurance policy with <company name>, please contact the below numbers:

<Insurance company 1>: <phone number> (Japan) <phone number> (from overseas)
<Insurance company 2>: <phone number>(Japan) <phone number> (from overseas)

For further details on Emergency Assistance and a list of overseas contact numbers, please refer to the insurance booklet.

Q. Can I extend my travel insurance?

Yes, please contact us before your current insurance policy expire.
We can work out the cost and assist you with the extension process should you wish to proceed.

Q. What happens if my luggage goes astray?

If your luggage is lost in transit, you will need to contact the airline directly.

If you need to make an insurance claim for lost luggage, please contact:

<Insurance company 1> on <phone number> (Japan) <phone number> (from overseas)
<Insurance company 2> on <phone number> (Japan) <phone number> (from overseas)
<company name> on <phone number>

Q. Where can I find general information about travel insurance?

For general information relating to travel insurance, please refer to the insurance policy booklet or call us on <phone number>.

Q. When should I take out travel insurance?

<company name> recommends taking out travel insurance at the time of booking.
However, you can take out travel insurance anytime before departure.

Q. Why do I need travel insurance?

We recommend our customers to take out travel insurance for peace of mind while traveling, as things can go wrong while you are traveling overseas.

Q. How do I make a claim on my travel insurance?

Please call the emergency number listed in the insurance booklet, or call the police for lost property.
As for the claim form, you'll be able to find it in the booklet.

Q. If I am pregnant, will I be covered by travel insurance?

General items such as theft and stolen properties will be covered for, unfortunately pregnancy-related illness are not covered.

Q. My luggage has been damaged, what should I do?

Please contact the airline directly for assistance. You can claim for lost luggage by submitting the claim form found in the insurance booklet.

:: Travel Tips ::

Q. Can I check the weather before I leave for my destination?

Please check on the internet. We strongly advise you check the weather before you leave.

Q. If I have my reference number, can I view my itinerary online?

Yes, we will send you an URL where you can check your itinerary.

Q. Where can I get more information about specialist activity holidays?

We can arrange any holidays which include business, honeymoon etc.
Let your travel consultant know what your requirements are.

Q. Can I book cruising through <company name>?

Yes, <company name> organizes cruising tours.
For more information, please contact us on <phone number>.

Q. Can you organize an airport transfer for me?

Yes we can. Your travel consultant will assist you. Please contact us for details.

Q. I left some belongings on the aircraft, what should I do?

Please contact the airline directly and provide the information about your belongings.

Q. Can I get parking at the airport?

Yes, you can. The price varies depending on the airport and the length of stay. Please contact the airport directly for more information.

You can go online and check at http://www.narita-airport.jp/en/index.html for Narita, and http://www.tokyo-airport-bldg.co.jp/en/ for Haneda.